Effective Date:
These Terms of Service (“Terms”) govern your access to and use of Retention Systems (“Company,” “we,” “us,” or “our”), including all software, platforms, websites, automations, subscriptions, tools, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
You must be at least eighteen (18) years old and legally capable of entering into a binding agreement to use the Services.
Users may create accounts to access the Services.
You agree to:
We are not responsible for unauthorized access caused by your failure to safeguard account credentials.
Users may create, upload, submit, or transmit content including text, images, data, workflows, campaigns, and messages (“User Content”).
You retain ownership of your User Content. However, by using the Services, you grant Retention Systems a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display such content solely for the purpose of providing and improving the Services.
You represent and warrant that:
We reserve the right to remove content that violates these Terms.
Users may purchase goods, services, or digital products through the Services, including one-time payments.
All purchases are:
Access to digital services and software constitutes delivery.
We offer subscription-based plans billed on a recurring basis.
By purchasing a subscription, you expressly authorize us to:
Subscriptions must be canceled before the renewal date. Failure to cancel does not constitute grounds for a refund.
All content, software, systems, workflows, branding, logos, trademarks, visual designs, and platform architecture provided by Retention Systems are the exclusive property of Retention Systems and protected by applicable intellectual property laws.
You may not copy, reproduce, sell, license, distribute, or create derivative works without prior written permission.
If you submit feedback, ideas, or suggestions, you agree that:
We may offer promotions, contests, or sweepstakes from time to time. Participation may be governed by additional rules disclosed at the time of the offer.
You agree not to:
Violation may result in immediate suspension or termination.
The Services may integrate with third-party platforms (including payment processors and messaging providers).
We are not responsible for:
Use of third-party services is at your own risk.
All payments are processed through third-party processors, including Stripe. By completing a purchase, you expressly authorize Retention Systems to charge your payment method for one-time purchases and recurring subscription fees. Access to the Services begins immediately upon successful payment.
You agree not to initiate a chargeback or payment dispute for:
Billing questions must be submitted to us before initiating a chargeback.
If a dispute is initiated, you agree that usage logs, timestamps, IP addresses, automation records, message logs, and communications may be submitted as evidence, and that these records constitute valid proof of service delivery.
We reserve the right to contest disputes believed to be fraudulent or submitted in bad faith. If a dispute is ruled in our favor or deemed fraudulent, your account may be terminated, you may be barred from future use, and you agree to reimburse us for dispute fees and administrative costs.
The Services are provided “AS IS” and “AS AVAILABLE.” We make no guarantees regarding revenue or profitability, business outcomes, or error-free operation.
To the maximum extent permitted by law, Retention Systems shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by you in the thirty (30) days preceding the claim.
We may suspend or terminate access at any time for violations of these Terms. You may cancel your account at any time. Outstanding fees remain due.
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
Effective Date:
This Addendum supplements the Terms of Service and governs all messaging sent using Retention Systems.
By providing a mobile phone number, you expressly consent to receive SMS and MMS messages, including automated and system-generated messages, as well as transactional, informational, and marketing messages (if enabled). Message frequency may vary. Standard message and data rates may apply.
By providing an email address, you consent to receive transactional and account-related emails, system notifications, and marketing communications (if enabled).
You may opt out at any time:
Opting out of marketing does not affect required transactional messages.
You acknowledge that you are solely responsible for obtaining proper consent from your contacts and that you must comply with TCPA, CAN-SPAM, GDPR, CCPA, and carrier policies. Retention Systems acts solely as a technology provider and is not responsible for consent violations.
You may not send:
Violation may result in immediate suspension or termination.
Message delivery is not guaranteed and is subject to carrier filtering, device settings, and third-party platform limitations.
You agree to indemnify and hold harmless Retention Systems from any claims, fines, penalties, or legal actions arising from messaging campaigns, consent violations, regulatory complaints, or carrier enforcement.